What the customer wants
Register NOW to attend the MEFX Summit – Future Proofing Your Bank, and learn what the customer really wants.
Register before 23rd May and enter the draw to win a free trip to MEFX in Dubai (including business class flights and 5 star accommodation. Condition apply).
Industry Session
Responding to what the customer really wants. How to find out what customers really think of the bank
Robert Keay has made an art out of discovering why banks in the region fail to deliver on the customer service front. It is no good simply amassing more customers if the bank fails to keep them and the customer attrition rate continues to climb.
His presentation at Future Proofing Your Bank Summit will help banks understand what they are doing wrong as well as what they need to do to make it right.
All banks know that it is easier to sell more products to existing customers than it is to acquire more new customers. Robert shows how getting the customer service equation right can be money in the bank for all banks. It means that existing customers are happy and happy customers can be profitable customers for any bank.
Speaker
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Robert Keay,
Managing Director,
Ethos Consulting |
Robert is the owner of Ethos Consultancy, the UAE’s leading specialist customer service consultancy firm. Additionally he is the co-founder of The International Customer Service Institute and was behind the development
and launch of The International Customer Service Standard.
Robert has throughout the past 17 years has developed into one of the leading exponents of developing and implementing efficient measurable
customer service and process management systems for Banking and Public sector Organisations globally.
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Click Here for a full MEFX Summit programme
Click Here to register for the MEFX Summit Now!
Don’t miss these companies exhibiting
at the MEFX Exhibition
Expersoft
Stand Number: 108
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At CNS, your business is our focus.
Expersoft is among the leading providers of software solutions for the asset and wealth management industry.
The firm’s modular based PM1-e aims at banks, wealth and asset managers, pension- and government funds, insurance companies, private equity funds, family offices and HNWI.
It is built on modern multi-tier architecture and complemented by ORACLE technology.
The scalable system is a very user-friendly and reliable tool. It supports the conventional and Islamic banking procedures alike due to a wide range of parameters.
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ITQAN
Stand Number: B2-4
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ITQAN is the UAE leading systems integrator known for providing Enterprise clients with world-class solutions addressing their local business needs. ITQAN offers state of the art technologies including: Portals & Enterprise Content Management solutions, Healthcare Information solutions, Enterprise Resource Planning, Infrastructure solutions & Customer Relationship Management. Established in 1984 as Al Bawardi computers, the company became ITQAN in 1997.
ITQAN is an ISO/IEC 20000 and ISO 9001-2000 certified company, it has received numerous quality and excellence awards such as: The Best Systems Integrator of the Year 2007 (Arab Technology Awards), the Best ICT Company (Arab Technology Awards 2006), Microsoft Winning Customer Award in 2006 & 2004, and ITQAN was the first systems integrator in the region to achieve Sheikh Khalifa Appreciation certificate in 2005 – 2006, Gulf Excellence Forum Award in 2000 & Dubai Quality Appreciation Award in 1999.
Website: www.itqan.ae
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NDC
Stand Number: C1-4
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National Data Consultants-NDC today is recognized in the banking sector for providing top pedigree international technology solutions. It has partnered Temenos in Pakistan since 2000 and has the largest Core Banking Application client base in the country with 7 banks acquiring T24. These banks include the State Bank of Pakistan (Central Bank), JS Bank, Atlas Bank and Meezan Bank (Treasury) that are Live on T24 and NIB Bank, Meezan Bank, Bank Al-Falah and Allied Bank are expected to Go-Live this year.
NDC Consultants are involved in the complete product implementation lifecycle where different teams are given responsibility of Planning, Training, Business Review, Gap Determination, System Parameterization and Development, Unit Testing/Quality Assurance, User Acceptance Testing and Training, Installation, Branch Roll-Out and Post Implementation Support. NDC places importance on innovation and has configured T24 Pakistan model bank to make implementations cost and time efficient.
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For more information please contact:
MEFX Project Team
Tel: +971 4 308 6597 / 6433
Email: mefx@dwtc.com
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Finance • Technology • Professional Service |
